Spa Policies

Please arrive twenty minutes prior to your first appointment to fill out necessary paperwork, unwind, change into a robe and slippers and enjoy refreshments. Arriving late will deprive you of valuable treatment time. To avoid delaying the next guest, your treatment will end on time.  Please leave any valuables at home as Kalianas Spa will not be responsible for lost, stolen or misplaced items.

Cancellation Policy
We do require a credit card to hold your appointments.  To cancel or change an appointment you must do so 4 hours prior to your first treatment. If an appointment is cancelled within four hours, the guest will be charged 50% of the total cost. No-shows for appointments are charged 100%.

Guests under the age of 16 may receive treatments if accompanied by a parent or guardian and with a signed waiver. Minors may be asked to show proof of age.

Please respect the tranquility of spa guests. Turn off all cell phones prior to entering the spa.

Children

We do love children, but please make arrangements to leave them at home on day of appointment so that you may relax.

Gift certificates are available in all denominations and services. They are also available on the website at www.kalianas.com.

Eighteen to twenty percent is the industry standard for tipping. For your convenience, envelopes are provided at the front desk.

We accept Mastercard, Visa, Amex , Discover, Cash and checks with proper ID.

Please ask our Event Coordinator about reserving the spa for any special group events or parties you may be interested in. Our event planner will help you plan the perfect event.